Intel­li­gent IT sourcing as com­pe­ti­tion fac­tor. An expert com­ment by Peter Wöh­rer, Mana­ger Solu­tion Unit Busi­ness Ser­vices & Out­sour­cing at Kapsch BusinessCom.

Busi­nesses with glo­bal busi­ness rela­ti­ons need an IT sup­port­ing exis­ting pro­ces­ses and which is simul­ta­neously open to new busi­ness ideas. This is not available “out-of-the-box“. Fle­xi­ble con­cepts com­bi­ned with “inno­va­tion trig­gers” are incre­asingly deman­ded. These enable com­pa­nies to rapidly deploy new tech­no­lo­gies to imple­ment their digi­tiza­tion projects. 

Lum­ped together
The time of major out­sour­cing deals, where all peo­ple are are lum­ped tog­e­ther, is over. Multi-sourcing enters its place. Based on a clear stra­tegy that comes usually with an in-sourcing of important IT com­pon­ents, intel­li­gent IT con­cepts are deve­lo­ped. Busi­nesses and ser­vice pro­vi­ders work clo­sely tog­e­ther for this. This way, the best can be made of tech­ni­cal pos­si­bi­li­ties and the fle­xi­bi­lity to act swiftly in the mar­ket is main­tai­ned simultaneously.. 

Made in Austria
The pos­si­ble com­bi­na­ti­ons of public and pri­vate cloud ser­vices, from com­mo­dity ser­vices for prin­ters or email and highly spe­cia­li­sed ser­vices are varied. It also shows that IT ser­vices “Made in Aus­tria” are par­ti­cu­larly app­re­cia­ted. Accor­ding to a ques­ti­on­n­aire from IDC, nearly half of the inter­viewed busi­nesses hands more than 50 % of their bud­get for pure IT ser­vices to Aus­trian businesses.